Return policy

Our olive oil is a food product. For reasons of hygiene and food safety, we cannot take back products once they have been delivered – whether the bottles are opened or unopened. If something is wrong with your order, we will put it right.

Damaged or incorrect orders

If your order arrives damaged, or if you received the wrong product, please contact us within 7 days of delivery at info@oliodellarocca.com with:

• your order number
• photos of the product and the packaging
• a short description of the problem

After checking, we will send you a replacement or refund you.

Refunds

Once approved, refunds are made to your original payment method within 5–10 business days.

Products that cannot be returned

• Bottles, cases and tins, opened or unopened (except damaged or incorrect orders, see above)
• Products with personalised labels

Contact

For any question, write to us at info@oliodellarocca.com.